Customer Success Manager
Pavago · Dubai
UAE remoteFully remoteFull TimeManager, ExecutiveSales & Business Development
Posted 3 months ago3mo agoApply link checked 8 hours ago
Why we think you can apply
- Employer country
- United Arab Emirates · Dubai
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- Anywhere in the UAE
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 3 months ago · apply link checked 8 hours ago
About the role
Responsibilities
- Lead onboarding, define success criteria, and deliver training
- Manage a portfolio of 20–40 client accounts as the primary point of contact
- Monitor usage via CS platforms to identify at-risk accounts and execute re-engagement playbooks
- Deliver Quarterly Business Reviews (QBRs) aligned with ROI
- Identify upsell and cross-sell opportunities to drive revenue growth
- Own the renewal pipeline, timelines, and contract preparation
- Triage client issues and escalate to product or technical teams
- Track and report on client health, usage metrics, and renewal status
Requirements
- 2–3+ years of experience in Customer Success, Account Management, or client-facing roles
- Proficiency with Salesforce or HubSpot
- Experience with Customer Success platforms such as Gainsight, ChurnZero, or Totango
- Strong presentation skills for QBRs, demos, and client reviews
- Proven ability to manage accounts and drive renewals
- Ability to work U.S. client business hours
Preferred Qualifications
- 3–5 years of CSM/AM experience with specific revenue targets
- Background in SaaS, B2B tech, or professional services
- Familiarity with NPS, CSAT, and customer health scoring
- Experience creating playbooks, client decks, and case studies
About the Company
Pavago is a talent solutions provider focused on connecting high-quality talent with growing companies.
What we look for
- 2-3+ years Customer Success or Account Management experience
- Experience with Salesforce or HubSpot
- Experience with CS platforms (Gainsight, ChurnZero, or Totango)
- Strong presentation skills
- Ability to work U.S. business hours
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PavagoDubai
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