Customer Success Manager - UAE
Cohere · Dubai
UAE remoteHybridFull TimeSeniorInformation Technology
Posted 15 hours ago15h agoApply link checked 14 hours ago
Why we think you can apply
- Employer country
- United Arab Emirates · Dubai
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- Dubai · office and home
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 15 hours ago · apply link checked 14 hours ago
About the role
Responsibilities
- Own success, adoption and growth of UAE private sector customers
- Build trusted relationships with CXOs, VPs and Directors
- Develop success plans tailored to each organization's priorities
- Lead AI adoption from use case identification through production scaling
- Run executive business reviews demonstrating ROI and strategic value
- Drive contract renewals and account growth
- Advocate for UAE customer needs within Product and Engineering
Requirements
- 8+ years in customer success, account management or enterprise delivery
- 3-5 years working directly with UAE enterprises
- Experience leading AI/ML, cloud or enterprise software implementations
- Experience in secure or highly regulated environments
- Understanding of UAE business environment and regulations
- Fluent Arabic and English
Preferred Qualifications
- 3+ years managing GenAI, LLM or conversational AI implementations
- Experience with UAE digital transformation initiatives
- Background in consulting, systems integration or digital transformation
Benefits
- Weekly lunch stipend
- Full health and dental benefits with mental health budget
- Pension and retirement matching
- Parental leave top-up
- 6 weeks paid vacation
- Education and learning stipend
About the Company
- Cohere is a security-first enterprise AI company building foundation models and products for enterprises.
What we look for
- 8+ years in customer success, account management or enterprise delivery
- 3-5 years working directly with UAE enterprises
- Experience leading AI/ML, cloud or enterprise software implementations
- Experience in secure or highly regulated environments
- Understanding of UAE business environment and regulations
- Fluent Arabic and English
- 3+ years managing GenAI, LLM or conversational AI implementations
- Experience with UAE digital transformation initiatives
- Background in consulting, systems integration or digital transformation
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CohereDubai
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