Customer Success Manager & VIP Account Manager
UltaHost
WorldwideFully remoteFull TimeSeniorCustomer Service
Posted 2 hours ago2h agoApply link checked 1 hour ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 2 hours ago · apply link checked 1 hour ago
About the role
Responsibilities
- Develop and improve the Customer Success strategy and customer segmentation
- Personally manage VIP and enterprise-level clients with regular business reviews
- Identify at-risk customers and engage directly to prevent churn
- Provide hosting product consulting on VPS, dedicated servers and WordPress hosting
- Identify upsell and cross-sell opportunities with the Sales team
- Handle escalations and lead cross-team resolution during service incidents
- Monitor SLA performance and improve ticket quality and processes
Requirements
- 4+ years in Customer Success or account management in hosting, cloud or SaaS
- Fluent written and spoken English
- Strong relationship management and retention track record
- Experience managing VIP or enterprise accounts
- Ability to work night shifts professionally
- Crisis management and conflict resolution skills
Preferred Qualifications
- Experience with VPS, dedicated and WordPress hosting
- Hands-on ticketing and helpdesk systems experience
- WHMCS, cPanel or Plesk familiarity
- SLA tracking and service quality monitoring experience
Benefits
- Competitive salary package
About the Company
UltaHost is a rapidly growing global technology company in web hosting and cloud infrastructure.
What we look for
- 4+ years in Customer Success or account management in hosting, cloud or SaaS
- Fluent written and spoken English
- Strong relationship management and retention track record
- Experience managing VIP or enterprise accounts
- Ability to work night shifts professionally
- Crisis management and conflict resolution skills
- Experience with VPS, dedicated and WordPress hosting
- Hands-on ticketing and helpdesk systems experience
- WHMCS, cPanel or Plesk familiarity
- SLA tracking and service quality monitoring experience
Account ManagementSAASCloudClient relationship managementTicketing systemsPleskCustomer Success ManagementCustomer RetentionChurn ReductionWeb hostingcPanelWHMCSSLA Tracking
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UltaHost
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NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
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