Customer Success Representative

Responsibilities

• Update and maintain weekly and monthly performance reports for the account management book
• Aid assigned customers through onboarding, implementation, and training sessions
• Develop expertise in the MAGNiTT platform to guide and support clients
• Support client outreach efforts by preparing targeted outreach lists
• Maintain accurate and up-to-date records of all interactions in HubSpot
• Prepare presentations based on client metrics for the Sales team
• Develop client outreach and engagement automation processes
• Support the sales team in preparing and reviewing proposals

Requirements

• 1 to 2 years of experience in a client-facing customer success role for a SaaS company
• Experience working with reporting dashboards, data entry, and preparing slides
• Proven experience of consistently meeting and/or exceeding KPIs
• Strong interpersonal, verbal, and written communication skills
• Experience using AI tools, such as Claude, to automate processes
• Fluent in English; Arabic is a plus
• Excellent time management and upward reporting skills

Preferred Qualifications

• Prior experience with organizations in the Startup & Technology ecosystem
• Sales-adjacent experience in supporting sales processes
• Experience using a CRM such as HubSpot
• Customer-first mentality

Benefits

• Hybrid working structure
• Remote working policies
• Visa & insurance
• Leave increment based on tenure
• Learning platforms
• Career growth