Customer Success Specialist
SolarWinds · Dubai
On-site · DubaiFull TimeMid LevelCustomer Service
Posted 3 hours ago3h agoApply link checked 12 minutes ago
Why we think you can apply
- Employer country
- United Arab Emirates · Dubai
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- Dubai · on-site
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 3 hours ago · apply link checked 12 minutes ago
About the role
Responsibilities
- Act as primary relationship holder and point of contact throughout deployment
- Maintain regular contact with larger assigned accounts
- Deliver value conversations on product offerings, industry trends and account business reviews
- Impact retention, increase product adoption and ensure customers act as advocates
- Identify at-risk customers and turn their experiences around using success programs
- Anticipate issues within the customer base and create action plans
- Follow up on CSAT/DSAT surveys and feed customer voice back to relevant departments
- Record customer details and activities in CRM
Requirements
- Very strong written and verbal communication in Arabic
- Strong problem-solving skills
- Experience with Tech Touch tools such as Gainsight or Totango
- Advanced Microsoft Suite skills
- CRM and/or ERP experience (Salesforce, NetSuite)
- Advanced technical acumen: networks, software, licensing
- Proven experience working towards goals and KPIs
Preferred Qualifications
- 3-5 years in account management, sales or customer success/retention
- SaaS experience is an asset
About the Company
SolarWinds is a people-first company delivering simple, powerful and secure solutions that help customers accelerate business transformation.
What we look for
- Very strong written and verbal communication in Arabic
- Strong problem-solving skills
- Experience with Tech Touch tools such as Gainsight or Totango
- Advanced Microsoft Suite skills
- CRM and/or ERP experience (Salesforce, NetSuite)
- Advanced technical acumen: networks, software, licensing
- Proven experience working towards goals and KPIs
- 3-5 years in account management, sales or customer success/retention
- SaaS experience is an asset
CRMSalesforceSAASCustomer SuccessMicrosoft OfficeNetsuiteGainsightTotango
SponsorWake up to a shortlist, not a search results page.
NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
Get your daily matchesSimilar jobsbased on title, category and scope
SolarWindsDubai
SponsorWake up to a shortlist, not a search results page.
NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
Get your daily matchesCustomer Success SpecialistSolarWinds · free account, 30 seconds