Customer Support Engineer - Solutions Management
Phizenix
WorldwideFully remoteFull TimeSeniorInformation Technology
Posted 3 hours ago3h agoApply link checked 2 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 3 hours ago · apply link checked 2 hours ago
About the role
Responsibilities
- Serve as technical SME on enterprise platforms during client launches and deployments
- Build custom configurations, scripts, API integrations and web-based solutions
- Diagnose and resolve L2/L3 issues using SQL queries, log review and root cause analysis
- Manage incidents end-to-end and communicate outcomes to stakeholders
- Create knowledge base articles and troubleshooting guides
- Automate repetitive support tasks and contribute to QA and UAT
- Partner with Product, Engineering and Implementation teams
Requirements
- 5+ years in technical support, customer success engineering or SaaS operations
- Full-stack proficiency for web-based applications
- Strong API design and integration experience (REST, webhooks)
- Advanced knowledge of Model Context Protocol (MCP)
- 5+ years of SQL experience
- Experience with AI tools and Claude API
Preferred Qualifications
- Python or other modern programming languages
- Front-end framework experience (React, Vue)
- ServiceNow or ticketing system experience
- Supply chain, procurement or logistics domain exposure
- Bachelor's degree in Computer Science, Engineering or related field
What we look for
- 5+ years in technical support, customer success engineering or SaaS operations
- Full-stack proficiency for web-based applications
- Strong API design and integration experience (REST, webhooks)
- Advanced knowledge of Model Context Protocol (MCP)
- 5+ years of SQL experience
- Experience with AI tools and Claude API
- Python or other modern programming languages
- Front-end framework experience (React, Vue)
- ServiceNow or ticketing system experience
- Supply chain, procurement or logistics domain exposure
- Bachelor's degree in Computer Science, Engineering or related field
PythonSQLReactAPIRESTful APIsVueFull StackServiceNowMCPWebhooksClaude API
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Phizenix
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