Customer Support & Onboarding Specialist
Interfell
WorldwideFully remoteFull TimeSeniorCustomer Service
Posted 3 months ago3mo agoApply link checked 7 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 3 months ago · apply link checked 7 hours ago
About the role
Responsibilities
- Guide new customers through the onboarding process
- Conduct training sessions on the platform
- Support the adoption and use of functionalities
- Provide support for user inquiries and requirements
- Identify issues and escalate technical cases when necessary
- Monitor platform usage and proactively contact users
- Create and update documentation, FAQs, and training materials
- Collect customer feedback and report improvement opportunities
- Maintain records of customer interactions
- Collaborate with product, sales, and customer success teams
- Support the optimization of support and onboarding processes
Requirements
- Experience in customer support, onboarding, or customer success
- Experience working with SaaS platforms (desirable)
- Strong verbal and written communication skills
- Ability to explain technical concepts simply
- Proficiency with digital tools and software
- Customer orientation and problem-solving skills
- Organizational and follow-up capabilities
Preferred Qualifications
- Experience in B2B environments
- Experience creating training materials
- Familiarity with remote collaboration tools
- Basic knowledge of usage analysis or product metrics
- Intermediate Portuguese (plus)
What we look for
- Experience in customer support, onboarding, or customer success
- Experience with SaaS platforms
- Strong communication skills
- Ability to explain technical concepts
- Digital tool proficiency
SAASCustomer Success
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Interfell
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NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
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