Customer Support Representative
CoinPoker
WorldwideFully remoteFull TimeMid LevelCustomer Service
Posted 9 days ago1w agoApply link checked 5 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 9 days ago · apply link checked 5 hours ago
About the role
Responsibilities
- Respond to player inquiries via live chat and/or email in a timely, professional, and on-brand manner
- Assist players with crypto deposits, withdrawals, wallet issues, and transaction status checks
- Explain platform terms including wagering requirements, bonus rules, and poker-specific rules
- Monitor player activity for signs of fraud, multi-accounting, or bonus abuse
- Support KYC/AML checks and basic verification steps
- Maintain accurate, complete case notes and interaction logs in the ticketing system
- Identify and report recurring issues, bugs, or player feedback trends
- Support responsible gambling protocols and intervention procedures
Requirements
- Excellent written communication in English
- Basic to working knowledge of cryptocurrency (wallets, blockchain confirmations, network fees)
- Comfort working in a fast-paced, 24/7 shift environment, including weekends
- Prior experience in customer support, ideally in iGaming, fintech, or crypto
- Familiarity with helpdesk/tickding tools such as Zendesk, Intercom, or Freshdesk
- Strong problem-solving instincts and proactive attitude
About the Company
CoinPoker is an innovative crypto-poker platform where advanced blockchain technology meets the thrilling world of online poker, offering fast, secure, and transparent gameplay.
What we look for
- Excellent written English communication
- Basic to working knowledge of cryptocurrency
- Experience in customer support
- Familiarity with helpdesk/ticketing tools
CryptocurrencyZendeskCustomer SupportiGaming
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CoinPoker
SponsorWake up to a shortlist, not a search results page.
NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
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