Customer Support Representative

About the Company

Rillet is an AI-native ERP serving accounting and finance teams. Backed by $100M from leading investors like Sequoia and a16z, Rillet provides a unified source-of-truth data model and automated workflows to help high-growth companies run their numbers at the speed of AI.

Responsibilities

• Resolve inbound support tickets including general knowledge, bug triage, and data requests
• Communicate clearly and professionally with customers via async channels
• Triage and escalate issues to Customer Success or Engineering with full context
• Contribute to the internal knowledge base by documenting resolutions and product behavior
• Partner with leadership to surface customer patterns to Product and Engineering

Requirements

• 6 months to 2 years in a customer-facing role
• Strong written communication skills for async channels
• Ability to learn complex products quickly in a fast-paced environment

Preferred Qualifications

• Familiarity with accounting concepts or finance workflows
• Experience with Pylon, Linear, or similar support tooling
• Experience with accounting-adjacent products