Customer Support Representative
Rillet
WorldwideFully remoteFull TimeEntry LevelCustomer Service
Posted 3 months ago3mo agoApply link checked 7 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 3 months ago · apply link checked 7 hours ago
About the role
About the Company
Rillet is an AI-native ERP serving accounting and finance teams. Backed by $100M from leading investors like Sequoia and a16z, Rillet provides a unified source-of-truth data model and automated workflows to help high-growth companies run their numbers at the speed of AI.
Responsibilities
- Resolve inbound support tickets including general knowledge, bug triage, and data requests
- Communicate clearly and professionally with customers via async channels
- Triage and escalate issues to Customer Success or Engineering with full context
- Contribute to the internal knowledge base by documenting resolutions and product behavior
- Partner with leadership to surface customer patterns to Product and Engineering
Requirements
- 6 months to 2 years in a customer-facing role
- Strong written communication skills for async channels
- Ability to learn complex products quickly in a fast-paced environment
Preferred Qualifications
- Familiarity with accounting concepts or finance workflows
- Experience with Pylon, Linear, or similar support tooling
- Experience with accounting-adjacent products
What we look for
- 6 months to 2 years customer-facing experience
- Strong written communication
- Fast learner
SAASFintech
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Rillet
SponsorWake up to a shortlist, not a search results page.
NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
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