Customer Support Specialist

Responsibilities

• Serve as a primary day-to-day contact for shipment status, scheduling, and service issues
• Respond promptly to customer inquiries via phone and email
• Monitor shipments throughout the transportation lifecycle to ensure timely execution
• Coordinate pickup and delivery appointments and special requirements
• Identify and resolve shipment exceptions, including delays and missed appointments
• Maintain accurate records and documentation within company systems
• Ensure billing information is accurate and submitted in a timely manner

Requirements

• 2+ years of experience in customer support, logistics, transportation, freight, dispatch, or account coordination
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities and follow through on open issues
• Proficiency with Microsoft Office, Google Workspace, and/or transportation management systems
• Ability to remain calm and solutions-oriented under pressure

Preferred Qualifications

• Experience in drayage, trucking, freight, or logistics
• Experience supporting large enterprise or industrial customers
• Familiarity with shipment tracking, appointment scheduling, and PODs
• Experience working with a TMS or other logistics technology platform

Benefits

• Medical, dental, and vision coverage
• Company-paid life insurance and short- and long-term disability coverage
• Flexible spending accounts and dependent care savings options
• Employee Assistance Program
• Wellness programs and benefit advocacy support