Customer Support Specialist

Responsibilities

• Provide timely technical support to clients and partners on acquiring operations and payment systems
• Register and categorize incoming inquiries, error reports and reporting queries
• Perform initial analysis and diagnosis of transaction processing and payment gateway issues
• Resolve simple technical issues independently and escalate complex problems
• Advise clients on setting up and using software for payment operations
• Document client inquiries, actions taken and outcomes
• Collaborate with other departments to resolve clients' technical issues

Requirements

• 1-2 years of relevant fintech experience
• Excellent written and verbal communication in English and Russian
• Knowledge of payment terminals and payment gateways
• Understanding of payment processing and standard data transmission protocols
• Experience with incident management and monitoring systems
• Experience with any ticketing or CRM system
• Quick learning and adaptability
• Proactive, problem-solving mindset with strong organizational skills
• Ability to explain complex technical concepts simply
• Ability to work day and night shifts for 24/7 support

Benefits

• Opportunity to shape fintech solutions within a growing company
• Collaborative team environment
• Continuous learning and development opportunities
• Competitive salary
• Paid vacation
• Fully remote work

About the Company

Colibrix One builds AI-powered payment technologies for payment service providers, electronic money institutions and neobanks across the EU and UK.