Customer Support Specialist, Japanese

Responsibilities

• Provide prompt, courteous, and effective customer support to Japanese-speaking end-users of the game
• Interact directly with gamers via support platform tools and official community spaces
• Act as the official game representative within the online community
• Update internal teams on community trends and insights
• Provide translation help for game, marketing, and business development
• Review player transactions and terms of service violations
• Identify suspicious activity and alert the fraud team
• Track and escalate technical issues to the development team
• Moderate user-generated content on official forums
• Keep the CSR team updated on solutions to the latest reported issues

Requirements

• Fluent Japanese and English speaker, reader, and writer
• 1-2 years of experience in a help desk or technical support environment
• Relevant training in technical support
• Avid gamer with knowledge of internet and gamer culture
• Strong technical understanding and ability to learn new tools quickly
• Knowledge of Warframe and support tools
• Adept at troubleshooting, diagnosing, and repairing basic technical problems on PC, consoles, and networks

About the Company

Digital Extremes is an independent video game development studio known for titles like Warframe and the upcoming Soulframe. The studio is headquartered in London, Ontario, Canada, and is proud to be selected as one of the Top 100 Employers.