Customer Support Specialist, Learning App (Contract)
Duolingo
WorldwideFully remoteContractMid LevelCustomer Service
Posted 2 hours ago2h agoApply link checked 1 hour ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 2 hours ago · apply link checked 1 hour ago
About the role
Responsibilities
- Resolve learner support tickets assigned in Zendesk, following Duolingo support policies and macros
- Meet service levels of 5 tickets per hour at an 80% quality score
- Escalate tickets outside support policy through the documented escalation path
- Deliver a closing handoff by July 31, 2027 with open ticket status and recommended macro or help center updates
Requirements
- 2+ years of customer support experience
- Experience with Zendesk or a similar ticketing system
- Written fluency in English for learner-facing replies
- Clear, friendly written communication and sound escalation judgment
About the Company
Duolingo is the most popular language-learning application in the world, with over 500 million users.
What we look for
- 2+ years of customer support experience
- Experience with Zendesk or a similar ticketing system
- Written fluency in English for learner-facing replies
- Clear, friendly written communication and sound escalation judgment
Customer ServiceZendeskDocumentation
SponsorWake up to a shortlist, not a search results page.
NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
Get your daily matchesSimilar jobsbased on title, category and scope
Duolingo
SponsorWake up to a shortlist, not a search results page.
NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
Get your daily matchesCustomer Support Specialist, Learning App (Contract)Duolingo · free account, 30 seconds