Customer Support Specialist
Medallion
WorldwideFully remoteFull TimeMid LevelCustomer Service
USD 25–30 an hourPosted 4 hours ago4h agoApply link checked 3 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 4 hours ago · apply link checked 3 hours ago
About the role
Responsibilities
- Own customer issues from start to finish, covering payer enrollment, credentialing and platform questions
- Manage a high-volume daily queue while keeping resolutions timely and satisfaction high
- Communicate clearly and thoughtfully with customers by email and support tools
- Collaborate with Customer Success, Product, Engineering and Operations to resolve escalations
- Build deep knowledge of the platform and payer enrollment and credentialing workflows
- Identify trends and recommend improvements to product, documentation and processes
Requirements
- 3+ years of customer support experience, preferably in healthcare or healthcare SaaS
- Hands-on experience with payer enrollment, credentialing or healthcare operations
- Excellent written communication skills
- Experience managing high volume through a ticketing platform, ideally Intercom
- Strong prioritization and time management
- Proficiency with Google Workspace
- Strong problem-solving and root cause analysis skills
- Experience using AI tools to improve efficiency
Benefits
- Equity and benefits as part of total compensation
About the Company
- Medallion is a healthcare technology company building a provider operations platform that automates licensing, credentialing, payer enrollment and compliance monitoring.
What we look for
- 3+ years of customer support experience, preferably in healthcare or healthcare SaaS
- Hands-on experience with payer enrollment, credentialing or healthcare operations
- Excellent written communication skills
- Experience managing high volume through a ticketing platform, ideally Intercom
- Strong prioritization and time management
- Proficiency with Google Workspace
- Strong problem-solving and root cause analysis skills
- Experience using AI tools to improve efficiency
Customer ServiceGoogle WorkspaceIntercomHealthcareAICredentialingPayer Enrollment
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Medallion
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NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
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