Customer Support Specialist

About the Company

Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, Mudflap offers fleet fuel management solutions and is recognized on the Forbes Fintech 50 list.

Responsibilities

• Provide clear, confident, and empathetic communication via phone
• Troubleshoot and solve customer problems in real-time
• Manage high call volumes while staying organized and efficient
• Deliver a personal and thoughtful customer experience
• Navigate between tools like Zendesk, Slack, and internal systems

Requirements

• 2+ years of experience in a remote customer support role
• Experience in fintech or tech startup environments preferred
• Proficiency with Zendesk or similar ticketing systems
• Excellent verbal and written communication skills
• Ability to thrive in a fast-paced, high-urgency environment

Benefits

• Competitive pay and equity
• Multiple health benefit options
• Paid Time Off
• 401(k) matching
• Opportunities for career growth
• Annual company offsite event