Customer Support Specialist
Mudflap
WorldwideFully remoteFull TimeIntern, Entry Level, Mid LevelCustomer Service
USD 23–27 an hourPosted 3 months ago3mo agoApply link checked 9 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 3 months ago · apply link checked 9 hours ago
About the role
About the Company
Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, Mudflap offers fleet fuel management solutions and is recognized on the Forbes Fintech 50 list.
Responsibilities
- Provide clear, confident, and empathetic communication via phone
- Troubleshoot and solve customer problems in real-time
- Manage high call volumes while staying organized and efficient
- Deliver a personal and thoughtful customer experience
- Navigate between tools like Zendesk, Slack, and internal systems
Requirements
- 2+ years of experience in a remote customer support role
- Experience in fintech or tech startup environments preferred
- Proficiency with Zendesk or similar ticketing systems
- Excellent verbal and written communication skills
- Ability to thrive in a fast-paced, high-urgency environment
Benefits
- Competitive pay and equity
- Multiple health benefit options
- Paid Time Off
- 401(k) matching
- Opportunities for career growth
- Annual company offsite event
What we look for
- 2+ years remote customer support experience
- Fintech or tech startup experience preferred
- Proficiency with Zendesk or similar ticketing systems
- Strong verbal and written communication skills
- Ability to multitask in high-volume environments
ZendeskFintech
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Mudflap
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NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
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