Customer Support Specialist
Pavago · Dubai
UAE remoteFully remoteFull TimeMid Level, ExecutiveCustomer Service
Posted 3 months ago3mo agoApply link checked 5 hours ago
Why we think you can apply
- Employer country
- United Arab Emirates · Dubai
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- Anywhere in the UAE
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 3 months ago · apply link checked 5 hours ago
About the role
Responsibilities
- Manage customer cases end-to-end in Salesforce
- Triage and prioritize incoming requests based on urgency and SLA
- Provide proactive customer updates via email and phone within 24 hours
- Coordinate with service, installation, and receivables teams to resolve issues
- Handle billing inquiries, invoice discrepancies, and past-due account follow-ups
- Investigate recurring issues to identify root causes and recommend process improvements
- Maintain clean and accurate CRM documentation
Requirements
- 2+ years of experience in customer support, customer success, or service roles
- Experience using CRM tools, preferably Salesforce
- Proven experience in case management and issue resolution
- Excellent written and verbal English communication skills
- Strong analytical and problem-solving abilities
- High attention to detail regarding documentation and billing processes
- Ability to work U.S. business hours
About the Company
Pavago provides specialized talent solutions and recruitment services.
What we look for
- 2+ years customer support experience
- CRM experience (Salesforce preferred)
- Case management expertise
- Strong English communication
- Billing or receivables familiarity
CRMSalesforceCase management
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PavagoDubai
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