Customer Support Team Lead
Mudflap
WorldwideFully remoteFull TimeSenior, Lead, ManagerCustomer Service
USD 60,000–70,000 a yearPosted 3 months ago3mo agoApply link checked 2 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 3 months ago · apply link checked 2 hours ago
About the role
Responsibilities
- Drive industry-leading customer satisfaction by improving the Mudflap customer experience
- Respond quickly to agent questions to empower prompt issue resolution
- Track live shift metrics including omnichannel ticket handling, wait times, and escalated tickets
- Monitor calls, emails, and chats for quality assurance and provide frequent feedback
- Manage ongoing 1:1s to address performance, attendance, and productivity
- Serve as a subject matter expert on the Mudflap product to solve immediate issues
- Identify root causes of recurring issues and collaborate with cross-functional teams on process improvements
Requirements
- 3+ years in a leadership or supervisory role managing customer support agents
- 4+ years in a remote customer support role within fintech or tech startup environments
- Experience with customer support tools like Zendesk or Intercom
- Recent customer support experience in a fast-paced environment
- Proven ability to lead projects and improve processes
- Strong written and verbal communication skills
- Data-driven problem solver with strong critical thinking skills
Benefits
- Competitive salary and equity
- Multiple health benefit options
- Responsible Time Off
- 401(k) matching
- Annual Company offsite event (Mudfest!)
About the Company
Mudflap is a fast-growing marketplace on a mission to support independent truckers by providing fleet fuel management solutions and leveling the playing field for owner-operators.
What we look for
- 3+ years leadership experience
- 4+ years remote support experience
- Fintech or tech startup background
- Zendesk or Intercom experience
IntercomZendeskFintech
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Mudflap
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NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
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