CX Specialist, Operations Automation
Ziina · Dubai
UAE remoteHybridFull TimeMid LevelInformation Technology
No salary statedPosted 23 days ago3w agoApply link checked just now
Why we think you can apply
- Employer country
- United Arab Emirates · Dubai
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- Dubai · office and home
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 23 days ago · apply link checked just now
About the role
Responsibilities
- Audit customer conversations to identify failure patterns and opportunities for automation
- Build and maintain a prioritized automation backlog based on customer impact and risk
- Scope and validate data connectors for AI resolution of conversations
- Design automated actions for repetitive agent tasks using Intercom Workflows and APIs
- Automate internal CX workflows using n8n and Zapier
- Partner with Product and Engineering to turn support problems into scalable fixes
Requirements
- Strong analytical ability to turn conversation data into buildable solutions
- Proficiency with tools like Intercom, Retool, n8n, Zapier, and APIs
- Experience designing logic-heavy workflows with triggers and routing rules
- Ability to balance automation with human judgment for fraud and compliance
- Focus on measurable outcomes such as AI deflection and CSAT
Preferred Qualifications
- Experience building support automations with Fin, n8n, or Retool
- Direct experience with webhooks and data connectors
- Experience deploying LLM-based support tools in production
- Background in fintech, payments, or banking
Benefits
- Above-market compensation package with equity
- Flexible work arrangement (hybrid in Dubai)
- Comprehensive medical, dental, and vision insurance
- Educational stipend for professional development
About the Company
Ziina is building MENA's consumer and SMB financial platform, starting with a peer-to-peer and merchant wallet, aiming to bring financial freedom to every person in the Middle East.
What we look for
- Analytical skills for pattern recognition
- Systems thinking for root cause analysis
- Proficiency with Intercom, Retool, n8n, and Zapier
- Experience with APIs and workflow builders
- Ability to design logic-heavy workflows
- Experience with AI deflection and CSAT metrics
Intercomn8nZapierRetoolAPIAI
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ZiinaDubai
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