Digital Care Director UAE National Role
du · Dubai
On-site · DubaiFull TimeDirectorCustomer Service
Posted 11 days ago1w agoApply link checked 9 days ago
Why we think you can apply
- Employer country
- United Arab Emirates · Dubai
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- Dubai · on-site
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 11 days ago · apply link checked 9 days ago
About the role
Responsibilities
- Build and lead the Digital Care team
- Design the care experience for a new app intended to cover 85% of all customer interactions
- Research and implement world-class examples and AI technologies to enhance the digital experience
- Ensure the remaining 15% of human-led contact center interactions are of the highest quality
- Drive the app toward world-class NPS targets to differentiate the brand from telco benchmarks
Requirements
- Must be a UAE National
- Proven experience in designing digital customer care journeys
- Expertise in leveraging AI for customer service automation
- Ability to deliver high-quality human-centric support experiences
What we look for
- UAE National
- Experience in digital care design
- Knowledge of AI technologies
- Experience with NPS targets
AICustomer ExperienceDigital TransformationNPS
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duDubai
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