Digital Care Manager
du · Dubai
On-site · DubaiFull TimeMid LevelCustomer Service
Posted 11 days ago1w agoApply link checked 16 hours ago
Why we think you can apply
- Employer country
- United Arab Emirates · Dubai
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- Dubai · on-site
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 11 days ago · apply link checked 16 hours ago
About the role
Responsibilities
- Manage contact centre and validation centre operations and activities
- Provide leadership and guidance to the digital member care team
- Ensure service levels align with company brand requirements and business objectives
- Innovate in the area of customer care to establish leading contact and customer experience for Digital APP UAE customers
Requirements
- Experience in contact centre management and operations
- Proven leadership skills in a digital member care environment
- Ability to innovate in customer experience strategies
About the Company
[Company Name Not Provided]
What we look for
- Leadership and guidance to digital member care team
- Contact centre/ validation centre operations management
- Brand requirements and business objectives alignment
- Innovation in customer area of customer care
OperationsCustomer ExperienceDigital Care Management
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duDubai
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