Director, Client Executives

Responsibilities

• Lead, coach, and develop a team of Client Executives responsible for C-suite and HR-leadership relationships
• Set priorities, workload distribution, and account assignments across the team
• Establish and monitor individual and team performance goals tied to retention, renewal, and expansion
• Serve as the executive-level relationship owner for key benefits consultants and brokers
• Build and execute a proactive consultant-relations strategy
• Own retention and renewal performance for the strategic book of business
• Identify and manage a pipeline of upsell and expansion opportunities
• Serve as an escalation point for strategic accounts
• Maintain a shared, current account record (CRM) for all strategic accounts
• Contribute to the design and rollout of client onboarding and account-transition playbooks

Requirements

• Bachelor's degree in Business, Healthcare Administration, or a related field
• 10+ years of progressive experience in strategic account management, client success, or sales within a PBM, health plan, or managed-care environment
• 3+ years directly leading and developing a team of account executives, account managers, or client success professionals
• Demonstrated track record of client retention, renewal, and revenue growth on complex, multi-stakeholder accounts
• Established relationships with, or demonstrated success building relationships with, benefits consultants and brokers
• Strong understanding of PBM economics, contract structures, and performance guarantees

About the Company

AffirmedRx is on a mission to improve health care outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. We are committed to making pharmacy benefits easy to understand, straightforward to access and always in the best interest of employers and the lives they impact.