Director, Customer Outcomes

Responsibilities

• Build and maintain trusted, senior-level relationships with key stakeholders across procurement, supply chain, finance, and the C-suite
• Define, track, and communicate success metrics aligned to customer business goals
• Develop and execute proactive engagement plans including QBRs and executive briefings
• Partner with Sales to identify upsell and cross-sell opportunities
• Proactively identify at-risk accounts and develop remediation plans
• Act as the voice of the customer internally to influence product roadmap prioritization
• Contribute to building scalable playbooks, processes, and tooling for the CS organization

Requirements

• 10+ years in Customer Success, Account Management, or Strategic Consulting
• Experience managing enterprise accounts with $500K+ ARR
• Strong executive presence and ability to engage with C-suite leaders
• Proven commercial acumen with experience in renewal and upsell motions
• Data-driven approach to managing portfolios and demonstrating ROI
• Experience in digital transformation or complex technology delivery programs

About the Company

Arkestro's Predictive Procurement Platform applies AI, game theory, and behavioral science to enterprise negotiations, helping procurement teams uncover savings and reduce friction through predictive intelligence.