Director, Customer Outcomes
Arkestro
WorldwideFully remoteFull TimeSenior, Manager, DirectorSales & Business Development
USD 150,000–180,000 a yearPosted 3 months ago3mo agoApply link checked 4 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 3 months ago · apply link checked 4 hours ago
About the role
Responsibilities
- Build and maintain trusted, senior-level relationships with key stakeholders across procurement, supply chain, finance, and the C-suite
- Define, track, and communicate success metrics aligned to customer business goals
- Develop and execute proactive engagement plans including QBRs and executive briefings
- Partner with Sales to identify upsell and cross-sell opportunities
- Proactively identify at-risk accounts and develop remediation plans
- Act as the voice of the customer internally to influence product roadmap prioritization
- Contribute to building scalable playbooks, processes, and tooling for the CS organization
Requirements
- 10+ years in Customer Success, Account Management, or Strategic Consulting
- Experience managing enterprise accounts with $500K+ ARR
- Strong executive presence and ability to engage with C-suite leaders
- Proven commercial acumen with experience in renewal and upsell motions
- Data-driven approach to managing portfolios and demonstrating ROI
- Experience in digital transformation or complex technology delivery programs
About the Company
Arkestro's Predictive Procurement Platform applies AI, game theory, and behavioral science to enterprise negotiations, helping procurement teams uncover savings and reduce friction through predictive intelligence.
What we look for
- 10+ years Customer Success or Account Management experience
- Experience managing $500K+ ARR enterprise accounts
- Strong executive presence and C-suite engagement skills
- Commercial acumen for renewals and upsells
- Data-driven approach to ROI demonstration
Account ManagementSAAS
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Arkestro
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NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
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