Director, Customer Success

About the Company

At Covera Health, we're on a mission to improve healthcare by making every diagnosis more accurate. Covera combines clinical expertise, advanced AI, and one of the industry's largest radiology quality datasets to help detect disease earlier, improve diagnostic accuracy, and give clinicians greater confidence in every decision they make.

Responsibilities

• Stand up Covera’s Customer Success function from the ground up, defining playbooks, health-scoring, and reporting cadences
• Provide relationship management across the customer base, including key personnel and executive leaders
• Act as the strategic sponsor and primary proxy for the client during onboarding and ongoing operations
• Lead recurring reporting and business reviews, including QBRs and annual strategic meetings
• Manage structured account handoff intake from Business Development
• Flag expansion and renewal opportunities back into the pipeline

Requirements

• 10+ years of progressive experience in Customer Success, Account Management, or enterprise consulting
• Experience within the employer benefits, digital health, or health plan space
• Proven track record of managing jumbo, self-funded employer accounts (Fortune 100/500)
• Executive presence to engage with C-suite HR and Benefits leaders
• Deep understanding of how benefits leaders at jumbo employers measure success

Preferred Qualifications

• Domain expertise in radiology
• Experience with specialized Centers of Excellence (CoE) programs
• Experience with value-based care delivery

Benefits

• Comprehensive medical plans (options include 100% premium coverage for dependents)
• Vision & Dental
• Flexible Time Off
• 16 company-wide holidays
• 401(k) Retirement Plan
• Annual Professional Development Stipend
• Annual Wellness stipend