Director of Account Management

Responsibilities

• Lead, mentor, and develop a team of Enterprise Health Account Sales Managers
• Own and drive 110%+ net dollar retention (NDR) targets
• Oversee expansion sales strategy, pricing discussions, and complex negotiations
• Build and maintain C-level and senior stakeholder relationships across key enterprise accounts
• Partner with Sales, Deployment, Product, and Finance teams
• Develop and monitor KPIs including retention, NPS, and expansion revenue

Requirements

• Bachelor's degree required
• 8+ years of enterprise account management sales experience within SaaS or software organizations
• 3+ years of direct people leadership experience
• Proven track record of driving expansion revenue in complex enterprise environments
• Experience working with large healthcare systems, employers, or government entities preferred
• Strong executive presence and ability to manage C-level client relationships
• Strong analytical skills with experience using CRM and revenue forecasting tools
• Ability to travel periodically for client visits and industry conferences

Preferred Qualifications

• Experience in healthcare IT or health technology platforms
• Experience scaling an account management function during periods of growth
• Strong coaching mindset with a focus on developing high-performing teams
• Empathetic leadership style with strong conflict resolution skills

Benefits

• Competitive compensation
• Comprehensive benefits package including medical/dental/vision insurance
• 401k with company match
• Unlimited Paid-Time off
• Quarterly bonus program
• Flexible work schedule
• Remote work

About the Company

Medical Informatics Engineering (MIE) provides solutions that make a meaningful difference in healthcare. Founded in 1995, MIE serves as the innovation engine for business units that serve hospitals, health systems, physician practices, Fortune 500 employers, and government agencies.