Director of Customer Service
Thorne
WorldwideFully remoteFull TimeManagerCustomer Service
Posted 4 hours ago4h agoApply link checked 4 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 4 hours ago · apply link checked 4 hours ago
About the role
Responsibilities
- Lead the day-to-day operations and overall performance of the Department
- Drive performance through clearly defined KPIs
- Establish strong operational discipline and ensure consistent execution across all customer touchpoints (phone, email, and chat)
- Partner with cross-functional teams to align Customer Service with business priorities like revenue growth, customer retention, and operational efficiency
- Build a high-performing, accountable team and implement scalable processes
- Support the execution of the Customer Experience strategy as defined by the Senior Director of Consumer & Customer Experience
About the Company
Thorne works to deliver high-quality, science-backed solutions to empower individuals to take a proactive approach to their well-being. Thorne is a team of more than 750 passionate individuals committed to providing superior health solutions at every age and life stage.
What we look for
- Lead day-to-day operations
- Drive performance through KPIs
- Implement scalable processes
- Implement Customer Experience strategy
OperationsCustomer ExperienceKPIs
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Thorne
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NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
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