Director of Customer Success
AvidXchange
WorldwideFully remoteFull TimeInformation Technology
No salary statedPosted 9 days ago1w ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 9 days ago
About the role
Responsibilities
- Define and apply operational metrics and KPIs to assess Customer Success effectiveness
- Drive initiatives to improve customer retention, adoption, and satisfaction
- Lead efforts to identify at-risk customers and implement churn reduction strategies
- Develop and refine Customer Success playbooks and internal processes
- Lead, mentor, and develop a high-performing team of Customer Success Managers
- Design scalable programs including digital customer success and advocacy initiatives
- Partner with Product, Engineering, Sales, and Marketing to align strategies and feedback
- Oversee customer health score models and data-driven engagement
Requirements
- Bachelor's degree in Business or related field
- 10+ years of experience in Customer Success
- Minimum of 5 years in a leadership position
- Expertise in operational metrics, KPIs, and customer success benchmarks
- Experience with customer success platforms (e.g., Gainsight, ChurnZero) and CRM tools (e.g., Salesforce, HubSpot)
- Strong analytical, strategic thinking, and problem-solving abilities
Benefits
- 18 days PTO and 11 Holidays
- Competitive Healthcare including Dental, Life, and Disability insurance
- 401(k) match (100% on first 3%, 50% on next 2%)
- 8 weeks paid parental leave
- Tuition reimbursement up to $5,250
- Paid Volunteer Time Off (VTO)
About the Company
AvidXchange is a leading provider of accounts payable automation software and payment solutions for middle-market businesses and their suppliers.
What we look for
- Bachelor's degree in Business
- 10+ years in Customer Success
- 5+ years in leadership
- Experience with Gainsight or ChurnZero
- Experience with Salesforce or HubSpot
- FinTech or B2B services experience
GainsightChurnZeroSalesforceHubspotCRMKPIs
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AvidXchange
SponsorWake up to a shortlist, not a search results page.
NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
Get your daily matchesDirector of Customer SuccessAvidXchange · 3 free applies a month