Director of Customer Success
Infinx
WorldwideFully remoteFull TimeDirectorHealthcare & Telemedicine
Posted 4 hours ago4h agoApply link checked 3 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 4 hours ago · apply link checked 3 hours ago
About the role
Responsibilities
- Own and manage an assigned book of business of ambulatory and physician practice customers
- Serve as primary strategic relationship owner with customer executives
- Manage client P&L, financial performance, budget and forecast variances
- Drive KPI and SLA performance, escalations and improvement initiatives
- Identify organic growth opportunities such as upselling and cross-selling
- Lead client and internal business reviews
Requirements
- 10+ years in customer success, client services, account management or revenue cycle
- Experience independently managing a client portfolio
- Strong healthcare revenue cycle knowledge
- Proven ability to own retention, revenue growth and profitability
- Executive-level communication and influence
- Proficiency in Microsoft Office, especially Excel
Benefits
- 401(k) retirement savings plan
- Medical, dental and vision coverage
- Paid time off and paid holidays
- Pet care coverage, EAP and discounted services
About the Company
Infinx partners with healthcare providers to apply automation and intelligence to revenue cycle challenges. It was certified a 2025 Great Place to Work in the U.S. and India.
What we look for
- 10+ years in customer success, client services, account management or revenue cycle
- Experience independently managing a client portfolio
- Strong healthcare revenue cycle knowledge
- Proven ability to own retention, revenue growth and profitability
- Executive-level communication and influence
- Proficiency in Microsoft Office, especially Excel
Account ManagementCustomer SuccessHealthcareExcelMicrosoft OfficePowerPointRevenue Cycle
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Infinx
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NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
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