Director, Patient Experience
AffirmedRx
WorldwideFully remoteFull TimeDirectorHealthcare & Telemedicine
Posted 3 hours ago3h agoApply link checked 2 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 3 hours ago · apply link checked 2 hours ago
About the role
Responsibilities
- Set Patient Experience operational priorities and lead day-to-day execution
- Lead, coach and develop assigned managers and operational leaders
- Own workforce and capacity planning, including demand forecasting and staffing
- Establish operational KPIs and manage service performance reporting
- Oversee quality assurance, process governance and continuous improvement
- Partner with Client Management, Clinical, IT, Compliance and vendor teams
Requirements
- Bachelor's degree in healthcare administration, business or related field, or equivalent experience
- 10+ years progressive leadership in healthcare operations or member services
- Experience managing managers or complex cross-functional operations
- Ability to define KPIs and present executive-ready insights
- Experience with CRM, case management and workforce management tools
- Knowledge of privacy and compliance requirements
- Willingness to travel up to 10-20%
Preferred Qualifications
- Advanced degree or applicable professional certification
- Understanding of pharmacy benefit management and patient navigation
Benefits
- Competitive compensation including health, dental, vision and other benefits
About the Company
AffirmedRx is a pharmacy benefit management company focused on clarity, integrity and trust in health care outcomes.
What we look for
- Bachelor's degree in healthcare administration, business or related field, or equivalent experience
- 10+ years progressive leadership in healthcare operations or member services
- Experience managing managers or complex cross-functional operations
- Ability to define KPIs and present executive-ready insights
- Experience with CRM, case management and workforce management tools
- Knowledge of privacy and compliance requirements
- Willingness to travel up to 10-20%
- Advanced degree or applicable professional certification
- Understanding of pharmacy benefit management and patient navigation
CRMLeadershipOperationsHealthcareComplianceStakeholder ManagementTeam ManagementReportingProcess EngineeringWorkforce Planning
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AffirmedRx
SponsorWake up to a shortlist, not a search results page.
NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
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