E-File Lead

ABC Legal Services

WorldwideFully remoteFull TimeEntry LevelLegal Services
USD 43,200–53,000 a yearPosted 3h ago

Why we think you can apply

Hiring model
Open worldwide · the employer states no country restriction
Work from
Anywhere, the UAE included

Posted 3 hours ago · apply link checked 2 hours ago

About the role

Responsibilities

  • Lead a team of 10 to 15 E-File Specialists day to day
  • Own work assignment, daily goals, and the daily team huddle
  • Train and onboard new E-File Specialists and design training sessions
  • Resolve escalations and keep E-File workflows moving
  • Maintain team documentation in Confluence and track team metrics
  • Look for opportunities to improve or automate processes

Requirements

  • Strong problem-solving, organizational, and communication skills
  • Advanced knowledge of Skye, particularly related to E-File
  • Intermediate Excel proficiency
  • Working knowledge of Confluence and Metabase
  • Typing speed of at least 50 to 60 wpm
  • Dedicated remote workspace with internet of at least 100 Mbps

Preferred Qualifications

  • Minimum 1 year in a leadership role

Benefits

  • Health, dental, and vision insurance
  • 401(k) with company matching
  • Paid time off and 7 paid company holidays
  • 4 floating holidays per year
  • Life, AD&D, and long term disability insurance
  • Health care and dependent care flexible spending accounts
  • EAP and pet insurance

About the Company

  • ABC Legal Services is the national leader in service of process, with over 30 years in the business.
  • Only internal applicants (current ABC Legal employees) will be considered for this vacancy.

What we look for

  • Strong problem-solving, organizational, and communication skills
  • Advanced knowledge of Skye, particularly related to E-File
  • Intermediate Excel proficiency
  • Working knowledge of Confluence and Metabase
  • Typing speed of at least 50 to 60 wpm
  • Dedicated remote workspace with internet of at least 100 Mbps
  • Minimum 1 year in a leadership role
ExcelMicrosoft OfficeJiraMetabaseConfluence
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