EN - Reservation Agent - Female

Responsibilities

• Deliver professional and efficient customer service to all guests
• Manage incoming calls, emails, and online reservation requests with utmost professionalism
• Optimize revenue through strategic recommendation of additional services and amenities
• Provide comprehensive information about our property, facilities, and accommodate special requests
• Ensure accurate processing of reservations, including correct recording of all guest details and preferences
• Coordinate with other departments to fulfill guest requests and address any concerns
• Maintain current knowledge of promotions, rates, and availability to provide precise information
• Demonstrate thorough understanding of the property's policies, procedures, and services
• Address guest inquiries and complaints promptly and professionally
• Contribute to the achievement of team objectives and uphold high standards of service

Requirements

• At least 1 year experience in the same field at the hospitality industry
• Fluency in English; additional language (Arabic) skills are a plus
• Exceptional customer service skills with a guest-focused personality
• Excellent verbal and written communication abilities
• Strong attention to detail and organizational skills
• Proficiency in reservation systems and basic computer applications
• Ability to multi-task and work efficiently in a fast-paced environment
• Team player with a positive attitude and willingness to learn

Preferred Qualifications

• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English, additional languages are a plus

About the Company

AccorHotel is a member of the Attor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. We believe in you and what you bring to the table. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.