Engagement Manager
PeopleGrove
WorldwideFully remoteFull TimeMid LevelInformation Technology
Posted 27 days ago3w agoApply link checked 4 days ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 27 days ago · apply link checked 4 days ago
About the role
Responsibilities
- Build and implement scalable engagement strategies to foster user adoption
- Host meetings and office hours to coach clients on product usage and best practices
- Monitor product usage and proactively identify opportunities to deepen adoption
- Build and execute get-well plans for disengaged accounts
- Maintain deep knowledge of PeopleGrove platforms and translate capabilities into tactical recommendations
- Build trusted relationships with client administrators and champions
- Track adoption and engagement metrics and identify risk early
- Partner with Client Strategists to execute annual account strategies
Requirements
- 3+ years of experience in higher education, nonprofit, or SaaS customer success
- Comfortable discussing platform strategy and technical details
- Strong written and verbal communication skills
- Organized and able to manage a portfolio of clients
- Proficient in Microsoft Office, Salesforce, ChurnZero, or similar CRM tools
- Bachelor's degree or equivalent experience
Benefits
- Competitive salary and annual bonus
- Flexible PTO
- Full medical, dental, and vision coverage
- 401K with company match and financial planning
- Company-paid life and disability insurance
About the Company
PeopleGrove+CORE Higher Education Group helps colleges and universities drive real outcomes in student and alumni lifecycle engagement, experiential education, and career readiness through innovative software solutions.
What we look for
- 3+ years experience in higher education, nonprofit, or SaaS customer success
- Proficiency in Microsoft Office, Salesforce, or ChurnZero
- Bachelor's degree or equivalent experience
- Strong written and verbal communication skills
CRMSalesforceSAASChurnZero
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PeopleGrove
SponsorWake up to a shortlist, not a search results page.
NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
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