Engagement Manager

Responsibilities

• Lead enterprise-wide transformation programs that use Typeface's generative AI platform to modernize marketing and creative operations.
• Serve as a trusted advisor to CMOs, creative leaders, and brand teams, connecting AI-powered solutions to their strategic priorities.
• Build executive trust through clear communication, strong governance, and proactive risk management.
• Develop GenAI and digital content transformation strategies aligned with each customer's business goals.
• Lead discovery workshops and develop actionable roadmaps for high-impact use cases across email, advertising, social media, SEO, and video.
• Partner with engineers and solution architects to translate business needs into technical requirements and scalable solutions.
• Guide solution design, configuration, and deployment, including Brand Hub setup, agent customization, and integrations with platforms such as Google Workspace, Salesforce, Adobe Experience Cloud, and Campaign Manager 360.
• Drive adoption through enablement, change management, and best-practice guidance.
• Define success metrics tied to adoption, content velocity, brand consistency, cost efficiency, and campaign performance.
• Represent the voice of the customer by translating field insights into into product requirements and roadmap recommendations.
• Create reusable implementation playbooks, templates, and best practices that help customers scale their success.

Requirements

• 7+ years in business consulting, digital strategy, enterprise software, AI/ML implementations, or marketing technology
• Bachelor's degree in business or a related field
• Deep understanding of marketing operations, creative workflows, and content supply chain challenges
• Exceptional C-level stakeholder management skills
• Passion for AI and and practical understanding of generative AI capabilities, limitations, and enterprise requirements
• Working knowledge of SaaS architectures, APIs, and modern software delivery models
• Familiarity with marketing technology stacks, including CMS platforms, DAM systems, marketing automation, and analytics tools
• Strong grasp of generative AI for text, image, and video creation, with understanding of brand governance and content safety
• Ability to balance strategic thinking with hands-on execution while managing ambiguity in fast-moving AI landscape
• Excellent written and verbal communication skills

About the Company

Typeface helps the world's biggest brands move from brief to fully personalized campaigns — in days, not months. Founded by Abhay Parasnis and backed by Microsoft, GV, Salesforce, Lightspeed, Madrona and Menlo, we're building category-defining technology at the intersection of creativity and AI with real impact. Join us to help shape the future of enterprise marketing.