Engineer Carrier Contact Center
du · Dubai
On-site · DubaiFull TimeMid LevelCustomer Service
Posted 5 hours ago5h agoApply link checked 3 hours ago
Why we think you can apply
- Employer country
- United Arab Emirates · Dubai
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- Dubai · on-site
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 5 hours ago · apply link checked 3 hours ago
About the role
Responsibilities
- Support a 24/7 carrier contact center for technology and IT operations
- Coordinate technical communication between external carrier partners and internal teams
- Manage site access, escalations, change requests and SLA compliance
Requirements
- Broad knowledge of network operations
- Understanding of operational processes, SLAs and procedures
- Intensive, effective communication with internal and external partners
About the Company
- du is a telecommunications provider in the United Arab Emirates.
What we look for
- Broad knowledge of network operations
- Understanding of operational processes, SLAs and procedures
- Intensive, effective communication with internal and external partners
Stakeholder ManagementTelecommunicationsChange ManagementITSMSLA ManagementEscalation ManagementNetwork Operations
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duDubai
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