(English C1) Customer Support Consultant (Short Term, Remote)
SupportYourApp
WorldwideFully remoteContractEntry Level, JuniorCustomer Service
Posted 6 hours ago6h agoApply link checked 5 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 6 hours ago · apply link checked 5 hours ago
About the role
Responsibilities
- Communicate with customers of a cloud file-sharing platform via chat and email
- Resolve inquiries related to billing, how-to-use, account and login questions
- Escalate tickets to the client's internal team when unresolved
- Reproduce reported issues and log bugs with bug reports
- Follow internal guidelines and SOPs precisely
- Share improvement suggestions and flag unusual product behavior
Requirements
- 1+ year customer support experience with professional email writing
- Experience with CRM or support systems (Zendesk, Intercom, Gorgias)
- Excellent English writing and communication (C1)
- Practical technical literacy, no coding required
- Customer-oriented, detail-focused, adaptable
- Stable internet connection (50 Mbps down / 40 Mbps up)
Preferred Qualifications
- Technical troubleshooting experience
- Zendesk experience
- iOS/Android device experience
Benefits
- Full-time schedule, rotating shifts (GMT-5)
- Fully remote work
- Compensation in USD
- Culture built on trust, no time-tracking
About the Company
SupportYourApp is a global Intelligent Support-as-a-Service provider serving tech companies in 30+ countries since 2010.
What we look for
- 1+ year customer support experience with professional email writing
- Experience with CRM or support systems (Zendesk, Intercom, Gorgias)
- Excellent English writing and communication (C1)
- Practical technical literacy, no coding required
- Customer-oriented, detail-focused, adaptable
- Stable internet connection (50 Mbps down / 40 Mbps up)
- Technical troubleshooting experience
- Zendesk experience
- iOS/Android device experience
CRMIntercomZendeskCustomer SupportTechnical SupportTroubleshootingGorgias
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SupportYourApp
SponsorWake up to a shortlist, not a search results page.
NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
Get your daily matches(English C1) Customer Support Consultant (Short Term, Remote)SupportYourApp · free account, 30 seconds