Escrow Services Senior Officer

Responsibilities

• Visit customers and relevant authorities for regulatory updates and maintain business relationships
• Oversee daily processes and transactions in coordination with the escrow Operations unit
• Handle and personalize service to escrow-related customers and authorities
• Manage escrow client complaints within agreed timeframes
• Act as a coordinator and escalation point for authorities and clients
• Coordinate and educate customers regarding escrow-related payments
• Maintain monthly MIS and audit-related reports for incoming and outgoing transactions
• Submit mandatory monthly and quarterly reports to regulatory authorities
• Assist in the coordination and support of audits and examinations
• Identify process or system issues and work with support teams for improvements
• Review escrow account opening documentation and maintenance requests to ensure compliance with policy
• Coordinate with Legal, Compliance, Sharia, and Operations departments
• Handle escrow agreements including review, approvals, and sign-off for new projects

Requirements

• Bachelor's degree in business, finance, marketing, or a relevant subject
• Professional or technical qualifications/diplomas in related subjects
• Sound experience in Escrow rules and regulations
• Strong interpersonal and relationship management skills
• Superior oral and written communication skills
• Presentation and facilitation skills
• Knowledge of customer service principles
• Cultural sensitivity and adaptability

About the Company

ADIB (Abu Dhabi Islamic Bank) is a leading Islamic bank providing a wide range of financial services.