Experience Design Team Leader - 3 Months - On-site - Abu Dhabi - Octopus by RTG
Robusta Technology Group (Octopus by RTG) · Abu Dhabi
On-site · Abu DhabiContractLead, ManagerOperations & Administration
Posted 1 hour ago1h agoApply link checked 35 minutes ago
Why we think you can apply
- Employer country
- United Arab Emirates · Abu Dhabi
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- Abu Dhabi · on-site
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 1 hour ago · apply link checked 35 minutes ago
About the role
Responsibilities
- Define the future-state ecosystem experience architecture and blueprint
- Define and own end-to-end customer experience architecture across the service ecosystem
- Design connected service ecosystems rather than standalone touchpoints
- Apply service blueprints, design systems, journey architecture, prioritization frameworks and implementation planning
- Lead workshops, align cross-functional stakeholders, coach a design team and translate customer insights into operating models
Requirements
- 8-12 years in Service Design, Experience Design, Customer Experience or multi-site consumer environments
- Strong expertise in service blueprints, design systems and journey architecture
- Exceptional facilitation skills and stakeholder alignment
- Backgrounds as Service Design Lead, Experience Design Manager or CX Architecture Lead preferred
About the Company
- Octopus by RTG operates a multi-site service ecosystem in Abu Dhabi.
What we look for
- 8-12 years in Service Design, Experience Design, Customer Experience or multi-site consumer environments
- Strong expertise in service blueprints, design systems and journey architecture
- Exceptional facilitation skills and stakeholder alignment
- Backgrounds as Service Design Lead, Experience Design Manager or CX Architecture Lead preferred
Stakeholder ManagementCustomer ExperienceDesign systemsFacilitationService designJourney Mapping
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Robusta Technology Group (Octopus by RTG)Abu Dhabi
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NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
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