Fraud Monitoring Analyst

Responsibilities

• Monitor real-time queues 24/7 to identify high-risk transactions using fraud monitoring tools
• Conduct transaction activity review and fraud detection across E-Channels, Mobile Banking, and Internet Banking
• Investigate suspicious transactions and contact customers for confirmation or investigation
• Log confirmed fraud cases in GRC and create card replacement requests
• Liaise with branches, departments, and international financial institutions to validate information
• Review card scheme alerts and take action by blocking or replacing cards
• Prepare write-off memos for fraud cases with losses
• Coordinate with other Card Center units for card deliveries
• Monitor manual reports and hold transactions to identify missed fraud
• Communicate new fraud trends to stakeholders
• Implement control recommendations for mule account blocking

Requirements

• Graduate degree
• Strong analytical and investigation skills
• Good knowledge of Card, Digital Channels, and merchant acquiring
• Knowledge of e-commerce, payments technology, and financial crime
• Good English communication skills (spoken and written)

Preferred Qualifications

• 2+ years of experience in operational activities in a large organization
• 2+ years of experience in fraud prevention and investigation within Risk Management
• 1+ years of experience with Enterprise Fraud Management Systems