Fraud Monitoring Analyst (Outsource)

Responsibilities

• Monitor E-Channel, card and digital banking transactions for fraud around the clock
• Review real-time queues and alerts, identifying high-risk transactions
• Investigate suspicious activity and contact customers, branches and merchants to confirm transactions
• Log confirmed fraud cases and prepare write-off memos for losses
• Analyse common points of purchase and share emerging fraud trends with stakeholders
• Block cards, channels and accounts where needed to mitigate risk

Requirements

• Good English communication skills, spoken and written
• Good knowledge of cards, digital channels and merchant acquiring
• Strong analytical and investigation skills
• At least 2 years of fraud prevention and investigation experience in risk management
• At least 1 year of enterprise fraud management systems experience

Preferred Qualifications

• Graduate degree preferred

About the Company

• Abu Dhabi Islamic Bank is a full-service Islamic bank in the UAE.