Global Benefits Admin Specialist

About the Company

Sequoia is the strategic partner helping investor-backed companies of all sizes achieve their business goals through smarter people spend. For 24 years, we’ve guided the most innovative employers to navigate growth and get the most out of their global people investment.

Responsibilities

• Serve as the primary point of contact for clients regarding benefits-related inquiries, issues, and escalations
• Process benefits events in collaboration with client and working with brokers and carriers
• Manage data feeds and integrations between HRIS systems, payroll, and benefits platforms inclusive of discrepancy resolution
• Collaborate with advisory team, clients, brokers and internal stakeholders to resolve benefits related issues and ensure compliance
• Collect, validate, and document client benefit plans and policies, guide clients through setup during onboarding
• Leverage and Train AI to automate processes
• Conduct audits of benefits data to ensure accuracy and service level agreements
• Assist in the development of standard operating procedures (SOPs) and documentation for outsourced processes

Requirements

• 3+ years of experience in benefits administration, HR support, or client-facing outsourcing/enrollment processing roles
• Proficiency in HRIS and benefits administration systems (e.g., Workday, ADP)
• Understanding of global employee benefits programs and related compliance requirements
• Experience with Excel, including formulas, v-lookups, and pivot tables
• Experience with AI and data integration/file feeds between HRIS, payroll, and benefits systems
• Bachelor’s degree
• English proficiency