Government Compliance Advisor (Emirati National)

Responsibilities

• Act as Tamara's designated UAE-based complaints reviewer and submitter for Sanadak and AECB cases
• Review investigations and draft responses, validate quality, and submit final responses within regulator timelines
• Serve as primary contact for Sanadak, AECB and CBUAE case officers during business hours
• Track regulator case SLAs and escalate cases at risk of breach
• Coordinate with Care Operations, Compliance, Product and Tech to remediate root causes
• Maintain audit-ready case records and prepare periodic regulator complaint reports
• Support CBUAE audits and inspections and drive process and policy gaps to closure
• Contribute to continuous improvement of the UAE complaint handling framework

Requirements

• Bachelor's degree, ideally in Business, Law, Finance or a related discipline
• Minimum 3 years in complaints handling, customer or compliance operations, or a regulatory-facing role
• Native or fluent Arabic and strong professional English, written and spoken
• Strong written communication for regulator-appropriate case responses
• Sound judgment on case classification, remediation and compensation
• Detail-oriented and able to meet tight regulator-driven timelines

Preferred Qualifications

• Direct experience handling regulator escalations (Sanadak, CBUAE, SAMA or equivalent)
• Familiarity with Salesforce or similar case management tools

About the Company

Tamara is a leading fintech platform in Saudi Arabia and the GCC, serving over 25 million customers and 130,000 partner merchants.