Growth Strategist | Customer Success & Implementation

Responsibilities

• Perform onboarding for new clients
• Understand client business, objectives, and challenges
• Configure and adapt Workana ON solutions to client needs
• Assist clients with implementation and setup
• Configure tools such as WhatsApp Business, Google Business Profile, CRM, and automation
• Monitor client accounts and review indicators
• Document learnings and product feedback
• Identify opportunities for improvement and standardization

Requirements

• Previous experience in Customer Success, Account Management, implementation, consulting, or Growth
• Ability to understand business needs quickly
• Knowledge of digital marketing, WhatsApp Business, and Google Business Profile
• Familiarity with CRM and automation tools
• Experience with no-code platforms
• Strong oral and written communication skills
• Hands-on approach and ability to work autonomously

Preferred Qualifications

• Experience working with SMEs
• Knowledge of growth marketing and lead generation
• Experience with digital transformation processes
• Test & learn mindset

About the Company

Workana is a platform for freelancers and businesses to connect and find talent across LATAM.