Guest Relations Manager
AccorHotel · Ras Al Khaimah
On-site · Ras Al KhaimahFull TimeEntry Level, Mid LevelCustomer Service
Posted 14 days ago2w agoApply link checked 9 hours ago
Why we think you can apply
- Employer country
- United Arab Emirates · Ras Al Khaimah
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- Ras Al Khaimah · on-site
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 14 days ago · apply link checked 9 hours ago
About the role
Responsibilities
- Ensure a seamless and exceptional guest experience for all guests, particularly VIPs, from arrival to departure
- Manage all guest relations operations and address guest concerns
- Oversee Front Office guest-facing areas and supervise Guest Relation staff
- Handle escalated guest complaints and implement service recovery actions
- Coordinate special services and amenities for VIP guests
- Manage Guest Relations staffing, including scheduling, training, and performance management
- Collect, analyze, and report guest feedback and satisfaction metrics
Requirements
- Diploma or Degree in Hospitality or a related field
- Minimum 5–7 years of experience in a luxury 5-star hotel environment
- Strong background in Guest Relations, Front Office operations, VIP handling, and service recovery
- Proven leadership and team management skills
- Proficiency in English; Russian and/or Arabic is a strong advantage
About the Company
Established in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities with luxurious stays, culinary delights, live entertainment, and wellness journeys.
What we look for
- Diploma or Degree in Hospitality
- 5–7 years luxury 5-star hotel experience
- Proficiency in English
- Russian or Arabic proficiency preferred
- Leadership experience
- Front Office expertise
Hospitalityguest relationsVIP Management
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AccorHotelRas Al Khaimah
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