Guest Support Agent (Emirati)
Deluxe Holiday Homes · Fujairah
On-site · FujairahFull TimeEntry LevelCustomer Service
Posted 11 hours ago11h agoApply link checked 10 hours ago
Why we think you can apply
- Employer country
- United Arab Emirates · Fujairah
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- Fujairah · on-site
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 11 hours ago · apply link checked 10 hours ago
About the role
Responsibilities
- Respond to, document, forward and resolve guest inquiries and complaints
- Coordinate with Maintenance, Housekeeping, Reservations and other departments
- Contact upcoming guests to collect pre-arrival documents and complete registrations
- Respond to guest inquiries via Booking.com, Airbnb and other OTA platforms
- Process guest documents and record information in the PMS and DET systems
- Communicate with building management to register guests and secure approvals
Requirements
- Emirati nationality (UAE nationals only)
- Proficiency in Arabic and English
- Willingness to work at the Fujairah location
- Computer skills and willingness to train
- Excellent verbal and written communication
- Strong guest-service orientation and attention to detail
Preferred Qualifications
- Experience in guest support, customer service, hospitality or holiday-home operations
About the Company
Deluxe Holiday Homes is a Dubai holiday-home and property-management company managing over 700 short-term rental properties.
What we look for
- Emirati nationality (UAE nationals only)
- Proficiency in Arabic and English
- Willingness to work at the Fujairah location
- Computer skills and willingness to train
- Excellent verbal and written communication
- Strong guest-service orientation and attention to detail
- Experience in guest support, customer service, hospitality or holiday-home operations
Customer ServiceHospitalityCoordinationProperty Management System
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Deluxe Holiday HomesFujairah
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