Head of Client Success, MENA

Responsibilities

• Analyze client trading data to identify opportunities for volume growth and cost savings
• Build and hire the MENA client success team, sequencing roles against regional growth
• Set the operating rhythm: account planning cadence, coverage model, and escalation paths
• Manage smooth client ramping processes, including technical integration and training
• Serve as the primary point of contact for institutional clients' day-to-day FX trading needs
• Monitor client trading patterns, volumes, and pricing to ensure optimal execution

Requirements

• 6+ years of experience in client-facing roles with financial services institutions
• 8+ years of overall professional experience
• Strong understanding of FX markets, trading operations, and treasury workflows
• Experience in analyzing trading data and creating actionable insights
• Based in Dubai, with the right to work and willingness to travel across the GCC

Preferred Qualifications

• Experience with FX trading platforms or financial technology products
• Understanding of API integrations and trading system workflows
• Background in treasury operations or institutional trading
• Familiarity with regulatory requirements for FX trading, including CBUAE, VARA and DFSA
• Existing relationships across regional exchange houses, MTOs or PSPs

About the Company

OpenFX is on a mission to become the global backbone for cross-border FX transactions. We are building the infrastructure to power the next generation of cross-border payment systems for institutions. The team's execution has been exceptional, and we're scaling remarkably. We're backed by Accel, NFX, Accomplice, and other top-tier investors.