Head of Customer Success & Commercial Operations
Crisalix
WorldwideFully remoteFull TimeLead, DirectorSales & Business Development
Posted 2 hours ago2h agoApply link checked 1 hour ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 2 hours ago · apply link checked 1 hour ago
About the role
Responsibilities
- Lead, develop and scale high-performing international Customer Success teams
- Drive customer adoption, retention, recurring revenue growth and commercial performance
- Transform business operations through AI, automation and innovative working methods
- Optimise customer lifecycle management, commercial processes and CRM effectiveness
- Establish a performance culture based on accountability and measurable results
- Collaborate across commercial, product and technology teams to accelerate growth
Requirements
- Proven track record in B2B SaaS and improving customer retention and revenue
- Experience transforming and scaling Customer Success organisations
- Strong hands-on leadership and management of international teams
- Practical AI and automation expertise with tangible business results
- Analytical capabilities, SaaS business understanding and CRM expertise
- Fluent English
Preferred Qualifications
- Additional languages
About the Company
Crisalix provides online 3D visualization solutions that help doctors and patients prepare for aesthetic and reconstructive procedures.
What we look for
- Proven track record in B2B SaaS and improving customer retention and revenue
- Experience transforming and scaling Customer Success organisations
- Strong hands-on leadership and management of international teams
- Practical AI and automation expertise with tangible business results
- Analytical capabilities, SaaS business understanding and CRM expertise
- Fluent English
- Additional languages
CRMLeadershipAutomationAnalyticsSAASAI
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Crisalix
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