Home Care Consultant

Responsibilities

• Manage a steady flow of inbound and outbound calls with potential clients and their families
• Listen deeply to client needs and match them to the right care solutions
• Clearly communicate services, ask for commitment, and schedule follow-up consultations
• Meet or exceed individual and team sales metrics, including call volume, conversion rates, and quality standards
• Use CRM tools such as Salesforce to track activity and follow up consistently

Requirements

• 3+ years of phone-based sales or customer service experience (inbound and outbound)
• Bachelor's degree or equivalent professional experience required
• Experience in a high-volume call center environment
• Ability to thrive in a metrics-driven environment
• Empathetic communicator who can balance compassion with confident sales execution
• Experience working remotely and managing time effectively
• Experience in home care, healthcare, or senior services is a strong plus

Benefits

• Medical, dental, and vision coverage including a zero cost plan for employees
• Equity and 401K with up to a 4% match
• Short Term Disability, Long Term Disability, and Life Insurance (fully employer paid)
• Tiered monthly bonus structure based on sales targets
• Generous time off program
• Employee Assistance Program

About the Company

Honor Technology's mission is to change the way society cares for older adults. Through its consumer care brand, Home Instead, Inc., Honor provides the technology, tools, and services that empower older adults to live life on their own terms.