Implementation Lead - ASO Employer Health Benefits

Responsibilities

• Lead the full implementation lifecycle for new employer groups and TPA partners, from kickoff through effective date and post-go-live stabilization.
• Build and maintain the implementation plan for each client: benefit design and plan documents, group structure, eligibility and enrollment setup, stop-loss coordination, vendor and partner integrations, and member communications.
• Own the accurate setup of each group across XO's systems and partner platforms, including benefit configuration, eligibility file testing, ID card and welcome kit production, and member app configuration.
• Run the cross-functional implementation team and ensure critical milestones are completed.
• Serve as the primary contact for the client, broker, and TPA throughout implementation.
• Own XO's implementation playbook: standard timelines, checklists, templates, and data requirements for employer and TPA onboarding.
• Identify manual steps and failure points in the process and work with Operations and Product to automate or remove them.

Requirements

• 5+ years in implementation, client onboarding, or project management within self-funded health benefits, TPA operations, or a health plan.
• Working knowledge of self-funded medical and pharmacy plan design, and the compliance landscape (ERISA, ACA, CAA, Mental Health Parity).
• Direct experience running complex, multi-party healthcare implementations on a fixed effective date.
• Fluency in the employer and TPA distribution channel, including how brokers, consultants, benefits administrators, and stop-loss carriers fit together.
• Comfort with eligibility files, enrollment data, and system configuration.
• Clear, concise communicator who can lead client discussions.

Preferred Qualifications

• Experience implementing on behalf of, or alongside, a TPA.
• Experience at an early-stage or high-growth company where you built the process rather than inherited it.
• Familiarity with health plan technology platforms, member apps, or provider directory tools.
• PMP or similar project management credentials.

About the Company

XO Health is a technology-driven health plan built for self-insured employers. We serve employers, members, and providers through a value-based care network, a risk contracting engine, and a real-time data and analytics platform.